Optimization and Confidence:
SAP solution support with Axento
Trust Axento, your strategic partner in SAP SuccessFactors support, to transform your human resources management and maximize the value of your investment. Because your company's success begins with the right backing!
Axento for your specialized HCM support
With more than 12 years of experience and the backing of more than 18 satisfied clients, Axento offers specialized, comprehensive support for the SAP SuccessFactors HCM suite. Our team of experts optimizes and keeps your solutions up to date, ensuring operational efficiency and adaptability to your organization's needs. With a proactive approach based on best practices, Axento ensures that your investment in human resources technology translates into tangible results and workforce growth.
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Product and Configuration: full module coverage and comprehensive product and configuration support.
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Specialized assistance: to ensure maximum availability and promote operational sustainability.
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Simple and flexible: comprehensive help desk and “support as a service” model
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Personalized attention: support with dedicated agents, service in the client's language, on-site modality, and excellent cost-benefit ratio.
Our clients enjoy an
exceptional support
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accounts in the Central American region
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SLA compliance rate
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Satisfaction rate on survey responses per resolved ticket
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Adoption of unused components
What is the HCM suite?
(Human Capital Management)
SAP SuccessFactors
The SAP SuccessFactors HCM suite is a comprehensive cloud solution designed to efficiently manage the entire employee lifecycle, from hiring and talent development to payroll management and workforce data analysis.
- Talent management: Includes modules for recruiting, onboarding, performance evaluation, and professional development.
- Learning Management: Provides personalized training and learning tracking to enhance employee skills.
- Employee Central: A centralized core for employee data management, accessible in real time.
- People Analytics: Offers advanced analytics and predictive reports for decision-making
Our support service
Helps you maximize the use of implemented modules
Help desk
Get uninterrupted support with Axento's Help Desk Services, designed to provide responsive, high-quality assistance from a team in your same time zone. Enjoy the benefits of proximity, cultural alignment, and first-class service with Axento support
Usability report
Are your SSFF instances optimized? Axento offers a free assessment to identify improvements in configuration, integration, and performance. Get personalized recommendations to increase productivity, reduce costs, and align your technology with your objectives.
Schedule your free assessment today.
Knowledge transfer
Empower your team with Axento's SAP SuccessFactors Training and Knowledge Transfer services. We offer personalized training so your team gains skills and confidence, maximizing efficiency and productivity. Contact us and ensure your team's long-term success.
Update management
Stay up to date and optimize SAP SuccessFactors with Axento's release management services. We handle every step to ensure smooth transitions, maintain compliance, and avoid disruptions, allowing you to focus on your business. Contact us for worry-free updates and optimal performance in your HR systems.
Key Benefits
- Specialized technical support
- Incident and problem management
- Performance reporting and analysis
- Updates and maintenance
- Optimization and continuous improvement
Why choose Axento for
SAP SuccessFactors
- Specialized experience: More than 12 years of track record and a team of specialist consultants certified in the SAP SuccessFactors HCM suite, with extensive knowledge of modules and best practices.
- Personalized attention: Support tailored to the organization's specific needs, with dedicated agents and service in the client's language.
- Proactive approach: Implementation of constant monitoring and preventive strategies to ensure availability, performance, and continuous updates of solutions.
- SLA compliance: Guaranteed response and resolution times according to service level agreements, ensuring speed and efficiency in service delivery.
- Cost optimization: Provision of support solutions with an excellent cost-benefit ratio, maximizing return on investment in SAP SuccessFactors.
